Frequently Asked Questions (F.A.Q)
Q: What's it take to get an estimate?
A: We do not charge for price estimates. Much of our 'standard' product line comes from customer requests for cases. When we are asked to design a custom case, we keep the design in our database of products so that we may offer it to other customers. If you require a case for a particular piece of equipment, please let us know since there is a good chance we have seen it before. If you would like to submit a request for a quote, please use our Quote page through our website, or if you prefer, you can contact us to discuss your case options.
Q: How long does it take to build an order?
A: It really depends on the design and quantity of cases ordered. We typically run 2-3 weeks on standard cases; however, custom orders can take longer due to current production needs and design.
Q: What if I need a case really fast?
A: Depending on work load, in most instances we will try to accommodate you without an extra charge. However, our ability to respond will be affected by how busy we are at the time of your request. In the event that rushing your order will require us to work overtime, a fee could be applied to the price of the case to help offset the additional production costs.
Q: What forms of payment do you accept?
A: We accept the following:
Cash on Delivery
(Net terms may be available to established customers with an approved credit application)
Q: How do I find an authorized re-seller of your products?
A: Please contact us and we will help you locate your nearest Kangaroo representative.
Q: If I decide to buy your case through a satellite Kangaroo rep, do I have to have them help me with design work and case options?
A: No. We are more than happy to work with you directly in crafting the case to your particular needs. Most certified reps are more than capable to handle your needs on a day-to-day basis, but we understand if the design calls for extensive collaboration between you and our custom shop, and we are here to help.
Q: Are your cases available in different colors?
A: Yes. Our A.T.A./Flight line of cases are available in many different colors. Custom designs are available through special order. And in regards to our carpeted cases, we are not getting as many requests for these but we still have staff that can build. We do utilize a heavy-duty textile carpeting on our entire "Fuzzy Mother" line. Kangaroo standard calls for black, but there are several carpet options available.
Q: Do some colors cost more than others?
A: All of our standard, in-stock colors are available at the same price. For custom ordered colors, there will be an up-charge depending on the quantity ordered and price in effect from our suppliers at that time.
Q: Do your cases come with wheels?
A: Casters are available as an add-on option.
Q: Do you offer a case with telescoping handle and wheels?
A: Yes, we can easily add these options to a case design. However, in some instances, it may not be appropriate to install one or the other of these items. For instance, if the case is already 36 inches or more in length, you probably will not need the extension handle. In this circumstance, our standard handle installed on the end opposite from the wheels should suffice.
Another thing to keep in mind is that the extension handle requires an additional 3 inches of case size be added to the case to appropriately recess the telescoping mechanism.
Q: Can you make your cases in any shape other than rectangular?
A: Anything is possible whether you have a harp or a grand piano. We can design and manufacture a case that will take care of your needs.
Q: What restrictions do airlines place on checked baggage?
A: In general there are size and weight restrictions imposed on free baggage and carry-on luggage. Exceed the limits and you'll pay extra charges up to the maximum sizes and weights allowed. Each airline seems to have their own set of rules so we recommend checking with your carrier of choice before you fly.
Q: What does E.I.A. stand for?
A: Electronic Industries Alliance publishes an extensive collection of standards and technical publications for the electronics industry.
Q: What does the E.I.A. have to do with shipping cases?
A: Publication EIA-310 outlines the parameters for racks, panels and associated equipment- including casing requirements. Please visit the E.I.A. website for more information and to learn how to obtain their publications.
Q: What is a rack "space"?
A: According to E.I.A. publication 310, rack mount equipment height is divided into spaces with each space equaling 1.75 inches. So a single space unit will be 1.75 inches tall, a two space unit will be 3.5 inches tall, a three space unit will be 5.25 inches tall, etc...
Rack spaces are also commonly referred to as "Rack Units" or "RU's"
Q: What is rackable depth?
A: The rackable depth of a rackmount case is the distance from the front rack rail of the case to the rear rack rail (if applicable) of the case with both front and rear covers removed.
Q: Are your cases lockable?
A: Yes, we have a variety of lock options available.
Q: Do your cases come with a warranty?
A: Yes! Please see the Limited Warranty page.
Q: Can you build me another case exactly like the last one I bought?
A: Yes! We store all design and cut-sheet information for every order we process.
Q: My case was damaged during shipment. Can it be repaired?
A: Yes- almost any kind of damage can be repaired for considerably less than the cost of a new case. Even punctured panels are easily replaced.
Q: Do you have cases in stock?
A: Most of our cases are built to order but we do try to carry various stock items to better fulfill our customer's needs, so please contact a Kangaroo representative and set an appointment to check current stock.
Q: How can I come work for you?
A: Send us a resumé to firstname.lastname@example.org.